FreshKick's mission is to provide the highest quality Shoe cleaning service. We care about each and every one of our customers. We understand your shoes can be expensive items and you are putting your trust in us to take care of your shoe's. We therefore provide you with the highest level of service. Unfortunately in the shoe cleaning business damages / lost items may infrequently occur despite our best efforts.
We exercise utmost care in processing articles entrusted to us and use such processes that, in our opinion, are best suited to the nature and condition of each individual article. We take precautions to ensure that your shoes are handled and cleaned properly. Nevertheless, we cannot assume responsibility for inherent weakness of or defects in materials that were not readily apparent or reported by you prior to processing. Ultimately, it is the customer’s responsibility to inform us of any conditions, cleaning directions given by the manufacturer, and/or special instructions regarding cleaning and/or laundering. This applies particularly, but not exclusively, to suede, leather, silk etc.
During the dry cleaning or laundering process we cannot guarantee against colour loss and shrinkage, or against damage to weak and tender fabrics. The company’s liability with respect to any lost or damaged article during dry cleaning shall not exceed 10 times our charge for processing it. Our wash policy is that we will refund up to 20% of the proven cost of the item.
In the unlikely event that your shoes arrive back damaged please email Willleeder03@gmail.com including a photo and detailed description of damages, and any other evidence. If you are reporting a missing item, unless a list accompanied your bundle our count must be accepted. You must send this email to us within 24 hours of receiving the damaged item or missing item. Our goal is to always fix the problem first and if we can’t, then the refund process will start. Our support team will review and get back to you within 72 hours to notify you that your claim is being carefully reviewed.
By using our service, you agree that your shoes are suitable to be washed in water, and dried using heat. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.
If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean shoes. Items Missing or damaged items must be reported to 'FreshKick' within 24 hours of return of your cleaned kicks. This report shall be submitted to willleeder03@gmail.com and shall include all of the following information unless otherwise deemed not applicable:
In the unlikely event that your shoes arrive back damaged please email Willleeder03@gmail.com including a photo and detailed description of damages, and any other evidence. If you are reporting a missing item, our count must be accepted unless a list accompanied your bundle . You must send this email to us within 24 hours of receiving the damaged item or missing item. Our goal is to always fix the problem first and if we can’t, then the refund process will start. Our support team will review and get back to you within 72 hours to notify you that your claim is being carefully reviewed.
Any report which fails to include the required information shall not be accepted by FreshKick and accordingly remove any and all liability of FreshKick. Additionally, failure to report the missing or damaged item(s) within 24 hours shall remove any liability of FreshKick for the missing or damaged item. FreshKick shall use the report to determine, in its sole discretion, whether any refund or credit will be issued to the customer. FreshKick shall respond to the customer with its decision no later than 5 business days thereafter FreshKick's receipt of such report. If, after investigating the report and claim of loss or damage, FreshKick decides to issue a refund or credit, such refund or credit shall be issued for the value of the damaged or lost item. This guide takes into account the average life of the shoe, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of the trainer, FreshKick reserves the right to limit the maximum age of any garment to one year. If no current replacement cost is available FreshKick reserves the right to use the replacement cost of a comparable item currently available.
.All refunds/reimbursements offered by FreshKick to the customer, must be claimed by the customer within a 30 Day period. Once the 30 day period has expired, the customer’s claim will be considered resolved and closed.
All payments are processed through cash payment or bank transfer. FreshKicks reserves the right to change prices at any time if needed, although this will be discussed prior to work commencing. If additional services outside of the customer’s initial request are requested, the customer authorizes FreshKick to charge the fee for such services to his/her invoice. FreshKick reserves the right to incur an extra fee in the event an invoice is not fully paid with 48 hours of notification on completion unless prior arrangements are made.
FreshKick liability shall be limited to general money damages in a maximum amount not to exceed the charges incurred by the customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of FreshKick’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. FreshKick disclaims all warranties, express or implied, with respect to FreshKick and the services rendered to the customer, including without limitation warranty of merchantability and warranty of fitness for a particular purpose.
UNDER NO CIRCUMSTANCES SHALL FRESHKICK BE LIABLE TO CUSTOMERS OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM THIS AGREEMENT, PROVISION OF SERVICES HEREUNDER OR ACTS OR OMISSIONS OF FRESHKI SUCH AS, BUT NOT LIMITED TO, LOSS OF USE; LOSS OF REVENUE; ANTICIPATED PROFITS OR LOST BUSINESS; COSTS OF DELAY; PERSONAL OR PROPERTY DAMAGE, OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE.